FAQ

FREQUENTLY ASKED QUESTIONS



General FAQ


Who owns Mark’s Floors?
Mark’s Floors is family owned and operated by Mark Compston. We’re a local business serving homeowners, realtors, contractors, and builders throughout Clermont, Minneola, and the surrounding Central Florida communities.
What makes Mark’s Floors different from other flooring stores?
We focus on personal service, honest pricing, and long term customer care. Every customer receives free measurements, fast quotes, and a lifetime labor warranty on installations — plus ongoing support long after the job is done.
Do you offer free measurements?
Yes. We provide no‑cost, no‑obligation in‑home measurements for all customers. There’s never any pressure to buy.
How fast will I receive my flooring quote?
Once you’ve selected a product, we send a detailed quote within 24–48 hours so you can make decisions quickly and confidently.
Do you offer a labor warranty on flooring installation?
Absolutely. All installations completed by Mark’s Floors are backed by a lifetime labor warranty for as long as you live in your home.
Do you provide service after the sale?
Yes. We believe customer service shouldn’t end once the floor is installed. If you ever have questions or need assistance, our team is here to help.
Can I visit your showroom?
Yes. You’re welcome to visit our showroom to browse a wide selection of flooring products. Our team will guide you through options and help you compare materials, colors, and styles.
Do you offer a shop at home or mobile sample service?
We do. If you already have a general idea of what you’re looking for, we can bring a curated set of samples to your home. For the widest selection, we recommend visiting the showroom.
How do I schedule an appointment?
You can call us at (352) 394-0303 or email info@marksfloorsonline.com . We’ll reach out to schedule your free measurement or showroom visit.


Mobile Showroom FAQ


What is the Mark’s Floors mobile showroom?
Our mobile showroom is a shop‑at‑home sample service where we bring a curated selection of flooring samples directly to your home. It’s designed to help you see colors and styles in your own lighting and space.
Is it a full showroom on wheels?
No. Unlike a large mobile display truck, our service is personalized and sample‑based. Because our team can only carry a limited number of samples at a time, we bring options that match the styles, colors, and materials you’re interested in.
How many samples can you bring to my home?
We bring a small, curated selection based on your preferences. If you know the type of flooring, color family, or style you want, we’ll choose samples that best match your description.
What if I don’t know what style or color I want yet?
If you’re still exploring or want to browse a wide variety of products, we recommend visiting our showroom. We have a much larger selection in‑store, which makes it easier to compare options side‑by‑side.
How does the mobile showroom appointment work?

During your appointment, one of our team members will:

  • Bring selected samples to your home
  • Help you compare colors and styles
  • Offer professional recommendations
  • Take measurements if needed
  • Answer questions about durability, warranties, and installation

It’s a convenient way to narrow down your choices.

Is there a cost for the mobile showroom service?
No. Our mobile showroom service is free, just like our in‑home measurements.
What types of flooring can you bring samples for?

We can bring samples for:

  • Luxury vinyl plank (LVP)
  • Laminate
  • Carpet
  • Engineered hardwood
  • Tile (limited samples depending on size and availability)

If you’re looking for something specific, just let us know ahead of time.

How do I schedule a mobile showroom visit?
You can call us at 352‑269‑4416 or email info@marksfloorsonline.com. We’ll ask a few quick questions about what you’re looking for so we can bring the right samples.
Do I still need to visit the showroom?
Not always. If you already know your style and just want to confirm colors or textures in your home, the mobile showroom is perfect. If you want to explore a large variety of options, visiting the showroom will give you the best experience.
Why do customers love the mobile showroom?

Because it offers:

  • Convenience
  • Personalized sample selection
  • The ability to see flooring in your own lighting
  • No‑pressure, in‑home guidance
  • Free measurements and expert advice

It’s a great option for busy families or anyone who prefers to shop from home.



Soniclean Vacuums FAQ


What is a Soniclean vacuum?
Soniclean vacuums use patented sonic cleaning technology to loosen dirt and debris from carpet fibers. They’re lightweight, powerful, and designed to clean more effectively than traditional vacuums — especially on soft or high‑pile carpets.
How does Soniclean’s sonic technology work?
Soniclean vacuums use a sonic bar that vibrates up to 200 times per second. These vibrations help loosen embedded dirt, dust, and pet hair so the vacuum can lift it more easily. This makes Soniclean especially effective on carpets that tend to trap debris.
Is a Soniclean vacuum safe for soft or premium carpets?
Yes. Soniclean is one of the few vacuums specifically recommended for ultra‑soft, premium, and high‑pile carpets. Its gentle brush system and adjustable venting prevent the vacuum from sealing to the carpet or causing damage.
Is Soniclean safe to use on luxury vinyl, laminate, or hardwood floors?
Yes. Soniclean vacuums are safe for hard‑surface floors when used with the appropriate setting. They glide easily over LVP, laminate, tile, and hardwood without scratching the surface.
Why do flooring stores recommend Soniclean?

Because Soniclean is:

  • Lightweight and easy to maneuver
  • Safe for soft‑style and premium carpets
  • Highly effective at removing deep dirt
  • Gentle on carpet fibers
  • Designed to extend the life of your flooring

Many carpet manufacturers even recommend Soniclean to maintain warranty coverage.

Is Soniclean good for homes with pets?
Yes. The sonic vibration technology helps lift pet hair and dander from deep within carpet fibers, making it a great choice for pet‑friendly homes.
Does Soniclean work on high‑pile or plush carpets?
Absolutely. Soniclean is one of the best vacuums for high‑pile, plush, and soft carpets because it doesn’t get stuck or create too much suction. The adjustable vent system allows smooth movement across thick carpet.
How heavy is a Soniclean vacuum?
Soniclean vacuums are extremely lightweight compared to traditional models. This makes them easy to carry, push, and maneuver — especially helpful for multi‑story homes or customers who prefer a lighter machine.
Does Soniclean require special bags or filters?
Yes. Soniclean uses high‑efficiency HEPA bags that trap dust, allergens, and fine particles. These bags help keep the vacuum running at peak performance and improve indoor air quality.
How often should I replace the vacuum bag?
Most homeowners replace the bag every 1–3 months depending on usage, pets, and flooring type. The vacuum’s airflow indicator will let you know when it’s time for a new bag.
Can I purchase Soniclean vacuums at Mark’s Floors?
Yes. Mark’s Floors is an authorized Soniclean retailer. We carry the most popular models and can help you choose the right vacuum for your flooring and lifestyle.
Why is Soniclean recommended for maintaining carpet warranties?

Many carpet manufacturers require or recommend vacuums that:

  • Do not damage carpet fibers
  • Do not create excessive suction
  • Are safe for soft‑style carpets
  • Provide deep cleaning without wear

Soniclean meets these requirements, making it a safe choice for protecting your carpet investment.